Make the return easy and painless

I understand. Proceed to returns form.

  • Broken Products

    Please specify whether you deem the product to be broken or not, because they will be shipped to different addresses depending on their functionality.

  • Non-broken Products

    Products which are NOT broken may only be returned fully sealed in original packaging. Otherwise you are not eligible for a refund.

  • How long does it take?

    The speed at which your return is processed depends on shipping, correctectness of product information and its functionality. Most returns will take approximately 1-2 weeks to process.

  • Returns Window

    • For functional items, you will be issued a full refund / exchange if the item is sent within 30 days of you receiving it.
    • Broken items must be reported within 24 hours and received by us within 30 days of delivery.
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I understand. Proceed to returns form.

Full Refund Policy

Returns enquiries here

NON-FAULTY ITEMS Returns Address:

Tabu Shop UK
PO BOX 228
Hitchin
Herts
SG4 0WW

If your item is faulty you must contact us within 24 hours of delivery, otherwise your item is unlikely to be eligible for a return.

We only provide returns to customers located within the UK.


Any discrepancies or damaged items need to be reported within 24 hours of being delivered.


Replacement faulty items are sent back out to you free of charge within the first month of purchase.


All items that are returned as faulty MUST be thoroughly cleaned before
returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused.


Postage costs may be incurred to return it back to you.


We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three
months, it is an exchange only.
Any products that are returned back to us and are not faulty and do not meet the returns policy will be held for 30 days. After 30 days if we have not had a response from you, the item will be destroyed, and no refund will be given.

Policy In Depth

Due to the obvious health and hygiene implications with adult goods.
For the goods to be returned if they are not broken the following terms have to be met.

1.
The goods must be unused.

2.
The goods must be returned in original condition & original packaging.

3.
Goods that are not heat sealed in the box are non-refundable and
non-exchangeable.

4.
Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

5.
The goods must be received back within 30 days from the day your receipt.

6.
Lingerie and items of clothing must be returned unworn and still in its original packaging.

7. Any discrepancies or damaged items need to be reported within 24 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods back to you.

Postage & Packaging

On occasion, there may be times when parcels need to be dispatched back to customers and further charges will apply.


Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient and we will
advise full instructions for an exchange. Incorrect products received
with security seals or sealed packaging which are opened by you cannot then be returned for an exchange as they would have been categorised as "accepted by customer".


If an item is returned and found not to be faulty. You may be charged postage to return the item if requested.